Disputra (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our users (“you,” “your,” or “merchants”). This Privacy Policy explains how we collect, use, store, and share information when you use our website, app, or services.

Information We Collect

We collect the following types of information:

• Merchant Account Information

• Shopify & Stripe Data

• Technical Information

• Fill out a form

The types of information we may collect include:

• Name, email address, company details, and billing information when you register for our service.

• When you connect your Shopify or Stripe account to Disputra, we collect data necessary to provide our services, including: Store information (Shopify shop domain, account ID, Stripe account ID). Chargeback and dispute notifications. Order details (order ID, customer name, email, payment method, transaction ID, descriptors).

• IP addresses, browser type, device information, and log data to maintain security and improve performance.

How We Use Your Information

We may use the information we collect from you in the following ways:

• Provide and operate the Disputra platform.

• Match incoming chargeback alerts with your Shopify/Stripe orders.

• Notify you of disputes in real time.

• Allow you to resolve chargebacks directly from your dashboard.

• Improve our services, security, and support.

• Comply with legal and regulatory requirements.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. Your information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to provide products or services you have requested, or with your consent.

Third-Party Services

We may use third-party services (like payment processors and analytics) that have their own privacy policies regarding the information we are required to provide to them for your use of these services. We recommend reviewing the privacy policies of these third-party services.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data

• The right to request correction of any inaccuracies in your data

• The right to request deletion of your personal data

• The right to object to the processing of your personal data

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@disputra.com